HQCs = High Quality Connections
If you want a workplace in which:
*Individuals are thriving
*Teams are more effective
*The overall organization performs at a higher level
Then you should consider encouraging more High Quality
Connections among those you work with.
Ground-breaking research by University of Michigan professor Dr. Jane
Dutton* and others demonstrates that HQCs in the workplace have
these positive effects.
How can you create HQCs in your workplace?*
*Convey
Presence. Fully engage with a
person when you are talking with them. I
know one executive who has started closing his laptop when people stop in to
meet with him to help him be less distracted and send a message that he is
fully present in the moment.
*Be
Genuine. Show people that you
care about them in a genuine, heart-felt way.
You can’t fake sincerity, so seek to bring your authentic self to every
work interaction.
*Communicate
Affirmation. Acknowledge the
positive contributions of team members when you have the opportunity. Expressing appreciation costs nothing yet is
worth gold for people.
*Listen
Effectively. Be responsive. Close out distractions. Practice Active Listening and ask people if
they feel as if you have heard them.
*Supportive
Communication. How we say things
matters. We can express our views
without being defensive and use a supportive tone. Communicate clearly without baggage.
People want a workplace that is vibrant and supportive, not
corrosive! When we utilize more of these
HQC producing behaviors, we are building a more resilient workplace and making more
of a Mission Impact.
*Dutton, J.E.
“Fostering high quality connections through respectful engagement.” Stanford
Social Innovation Review, Winter, 54-57, 2003
For more ideas on how you can lead breakthroughs
in your organization, follow this blog and check out my web site at
www.SheehanNonprofitConsulting.com You
will find free resources you can download, including a Breakthrough Strategy
Workbook that you can download at no cost.
You can also check out my book, Mission Impact: Breakthrough Strategies for Nonprofits, and
buy it if you are interested. And you
can follow Sheehan Nonprofit Consulting on Facebook.